The initial registration process must be completed by a Customer Service representative. Once this process has been completed the representative will provide you with your login information. You may reach us by telephone at 1-800-263-7400.

From the login page please click “Forgot Password”. Once prompted please enter the email address you provided during registration. An email will be sent to the email address provided with instructions on how to proceed with resetting your password.

Hollister products can be ordered in the following ways

1.  Order online using myhollister.com account
2.  Order by email: canadacustomerservice@hollister.com
3.  Order by Fax: 1-800-432-8846
4.  Order by phone: 1-800-263-7400
5.  Order by GHX/EDI – Call a Customer Service representative for more details

Once logged in select the “My Account” tab followed “Ship to Addresses” or “Bill to Addresses”. You can then view, add, edit or delete an address. Once the changes have been submitted an email will be sent to our Customer Service department. Please allow 24-48 hours for your request to be processed. 

You may also submit any address change requests via email to canadacustomerservice@hollister.com. 

In this case please submit your order via any of the methods below: 

1.  Order by email: canadacustomerservice@hollister.com
2.  Order by Fax: 1-800-432-8846
3.  Order by phone: 1-800-263-7400

To obtain this information please call our Customer Service department at 1-800-263-7400 or email us at

Once your order has been submitted we are unable to guarantee that your order can be altered. Please give our Customer Service department a call at 1-800-263-7400 as soon as possible to determine if any modifications can be made. 

Yes, an order confirmation will be sent via fax or email depending on the option set in your account. 

Should you desire to change the destination of your order confirmations or if they are not being received, please email our Customer Service department at canadacustomerservice@hollister.com. 

To obtain this information please call our Customer Service department at 1-800-263-7400 or email us at

No, unfortunately Hollister does not currently accept credit card payments. 

Hollister products are tax exempt with the exception of the following:

1.  Product Codes: 7737, 7730, 7917 & 7760
2.  All skin care and wound care products

All returns for credit will require an authorization number from Hollister Limited. A Return Goods Authorization can be obtained by contacting a representative at Customer Service 1-800-263-7400 or by email at canadacustomerservice@hollister.com. Written request for authorization is required. 

•  A 15% restock fee will be applied to all returned goods over 30 days from the date of invoice. 
•  Copy of invoice or purchase order number must be provided for the return request. 
•  Product returned by customers without an authorized RGA number will be disposed of by Hollister Limited and no credit will be issued. 

•  Goods over (1) year from the date of invoice. 
•  Partial boxes of merchandise. 
•  Boxes in unsaleable condition (i.e. markings, sticker for sale, sun fading, dented boxes due to improper handling/return, sticker glue etc.). 

Yes, by selecting the “My Account” tab then select the view details button located to the right of your account balance. You may then select the desired document number, the selected invoice/credit or debit will open up in another browser tab.

Please contact us via email at canadacustomerservice@hollister.com with any pricing concerns. We will have our pricing contract analyst investigate and respond.

In the event of a quality concern please instruct the end user to call our Customer Service department directly at 1-800-263-7400 with the respective product code and lot number.

All ground shipments are FOB destination (Freight on board).

Rush air shipment requests are charged based on weight and destination. 

Should you desire to ship order collect using a preferred carrier, please place order by phone with our Customer Service Department by calling 1-800-263-7400.  

No, Hollister does not drop ship.

All order are shipped from Aurora Ontario. ETA’s are determined by the distance of your location from the shipping point. 

Orders are shipped from our offices located in Aurora, Ontario.

All orders received and processed by 11AM (EST) will ship the same day.

Any backordered items will be listed on your order confirmation which is sent via fax or email.  

Should you desire to change the destination of your order confirmations or they are not being received please email our Customer Service department at canadacustomerservice@hollister.com.

Yes, you can select a next day service using MyHollister.com 

You may also submit a rush order via fax, email or phone.

Please note that when using the next day service additional RUSH fee’s will be applied to your invoice. 

Yes, you may send a courier to pick up your order at our warehouse located in Aurora, Ontario. When placing a pick up order please do so by phone at 1-800-263-7400 and a member of our Customer Service team will provide you with the pickup details. 

In the unlikely event that you receive a damaged shipment you are required to do the following:

•  Customer must contact Hollister Limited to receive an RGA number within 5 business days of receipt. 
•  Receiving dock is responsible for documenting, on the bill of lading, when a shipment is received in damaged condition. 
•  Customer must provide copy of invoice, invoice number or purchase order number for the return request. 
•  Credit will NOT be issued if customer disposes of damaged/defective product without approval by Hollister Limited. 
•  If product cannot be returned due to extreme damage (leakage/broken) customer must provide pictures to Hollister Limited within 5 business days of receipt to gain approval to dispose and thereby obtain credit for the same. 

Customer must notify Hollister Limited within 5 business days of receipt on shortages or overages. A shortage/overage is a difference between what was physically received and the master pack list.